Dr. John Kotter asks how many people are going to be affected by this change. One Senior Executive stated 500 staff would need to change their behaviour when in fact the real answer was 5,000. The Human Side of change is always under estimated.
Dr. Kotter talks about how to win over both hearts and minds in his book The Heart of Change
. Within Dr Kotter’s 8 Step Process winning hearts and minds is an important part of business thinking and a way to change behaviour in an organizational or a cultural change. How do you get to change the way people think? Getting to the business heart is something that many people miss.
Stephen R. Covey discusses the Five Emotional Cancers – Criticizing, Complaining, Comparing, Competing and Contending
…and the fact that the majority of the workforce are performing well within their capabilities and feel disempowered with no voice.
The 90 / 10 Principle
The 90/10 Principle teaches that only 10% of the things that happen in our lives are out of our control, the rest, is in our control. We can choose how to respond or react.