Dr. John Kotter asks how many people are going to be affected by this change. One Senior Executive stated 500 staff would need to change their behaviour when in fact the real answer was 5,000. The Human Side of change is always under estimated.

Stephen R. Covey discusses the Five Emotional Cancers – Criticizing, Complaining, Comparing, Competing and Contending
…and the fact that the majority of the workforce are performing well within their capabilities and feel disempowered with no voice.
The 90 / 10 Principle
The 90/10 Principle teaches that only 10% of the things that happen in our lives are out of our control, the rest, is in our control. We can choose how to respond or react.