What were the key notes from Pink12?

Opening video – Do you get it yet – are you ready?

IT Service Management is crying out for vision and leadership right now.

Leading practitioners are defining optimum practices in IT Service Management.

Attendees better understood the need to target the next level and how best to move another rung up the ladder.

The Pink team should be commended for inviting three creative and motivational speakers to address the conference plenary sessions.

Listening to conference key note speakers is the easy part.  Putting key learning’s into practice is much more challenging.

Creativity expert and author Sir Ken Robinson explains what can happen when passion meets natural talent.

When people arrive at the element, they feel as if they are in the zone and inspired to achieve high performance.

The book sets out how to enhance creativity and innovation in both personal and professional settings

“When people’s passion is excited they engage in innovation and development”

“If you’re not prepared to be wrong, you’ll never come up with anything original”

These quotes were shared on Twitter soon after his presentation ended.  

“The great danger we face as we become more intimately involved with our computers … is that we’ll begin to lose our humanness, to sacrifice the very qualities that separate us from machines.”

We have become more superficial shallow thinkers.

Attentiveness is the ability to tune out distractions.

Joanne Cantor describes how to preserve productivity under information overload

Why you need a balanced information diet

If you were unable to attend the conference or view the livestream feeds I hope that these clips provide an overview of  the ideas shared by these three key note speakers.

By taking these recommendations onboard attendees were energised to create Monday Morning Action Plans.

The conference opened with the rallying call that “ITSM is crying out for vision and leadership right now”

For me Leadership in Service Management Practices is about:

Acting as the Service Evangelist and inspiring those around you to achieve service excellence.

Fostering a service mindset and rewarding people who develop service acuity.

Adopting collaboration tools to engage with like minded professionals and continue the debate post conference.

Taking control of the future state vision back from Vendors into the ITSM community.


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