Introduction to ITIL 2011 Edition
[youtube http://youtu.be/9R9L3yPYAjI]
At 04.47 Vernon states the number of ITIL experts
At 08.03 The reader will find the service strategy core volume quite different
At 13.00 is the overview of the service strategy volume
At 14.19 Business Relationship Management new Full Process
ITIL 2011 Lifecycle Poster
A free download of the poster can be found HERE
thisiswhatgoodlookslike 