ITIL 2011 Edition

Introduction to ITIL 2011 Edition

[youtube http://youtu.be/9R9L3yPYAjI]

At 04.47 Vernon states the number of ITIL experts

At 08.03 The reader will find the service strategy core volume quite different

At 13.00 is the overview of the service strategy volume

At 14.19 Business Relationship Management new Full Process

ITIL 2011 Lifecycle Poster

A free download of the poster can be found HERE

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