The National Outsourcing Awards for 2011 will be presented on the 10th November. The shortlisted entries for the Outsourcing Service Provider of the Year are as follows:
arvato is a trusted global business outsourcing partner to the private and public sectors in the UK. CEO Matthias Mierisch (Media Planet Outsourcing Supplement) – Ask the Experts:
How has the global economic downturn changed the way organisations view outsourcing as an option for their business?
Guaranteed cost savings remain a key driver for outsourcing in challenging economic times. But outsourcing can also add value as organisations take a more strategic view on how business processes can be transformed to support overall management objectives. Companies demand innovative solutions and approaches and want partners not vendors, which mean outsourcers must be more flexible.
What impact is new technology having on business process outsourcing?
Successfulccessful BPO contracts rely on effective technology solutions. We are seeing more demand for integrated and complex service offerings as organisations look to stitch together their business processes across territories and services. New technologies, such as cloud-based solutions, collaboration tools and social media platforms, play an important role in delivering the benefits of outsourcing.
What does the future hold for outsourcing in the short and long term?
Outsourcing is shifting towards a more transformational, innovation-led approach which will accelerate as global growth remains sluggish. While innovation isn’t a magic bullet, the behaviour and endeavour it represents can be the missing piece in successful outsourcing relationships. A partnership model based on trust, commitment and shared reward will form the framework for the next generation of deals.
Ceridian [Our Know How. Your Success] is a leading provider of HR Outsourcing and Payroll Services, working with over 5,000 businesses around the UK, large and small, providing quality, accurate payroll services and value-added HR services.
Voice of the Customer
HCL focuses on ‘transformational outsourcing’, underlined by innovation and value creation, and offers integrated portfolio of services including software-led IT solutions, remote infrastructure management, engineering and R&D services and BPO.
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Employees First, Customers Second: Turning Conventional Management Upside Down – Author Vineet Nayer (HBR press)
Luxoft is part of the IBS Group which is a leading software development and IT services provider in Eastern Europe. Luxoft and IBS IT Services offer a wide variety of information technology services, such as software development, IT outsourcing, business and IT consulting, business applications implementation. Luxoft is particularly strong in FS and Banking Technology especially.
You Steer, We Accelerate
SQS – Excellence through independence. Founded in Germany the SQS Group (SQS) is the largest independent provider of software testing and quality management services. SQS also helps its customers make further cost savings through the use of managed testing services which feature performance-based payment under defined service level agreements. Gartner Symposium ITxpo