Service Catalogue – some practical advice

Service Catalog – Are you the Master or Slave?

Challenges of setting up a Service Catalog

For many IT organizations, setting up a Service Catalog requires them to think in a different way. Services become more about the business need than about the underpinning technology components. IT must talk to customers, and see services from a non-technical standpoint. This can be a challenge but one that must be overcome to get a meaningful Service Catalog in place. The first way this manifests is in defining services themselves. This must be understood, agreed and represent a business-defined view.

5 Tips for implementing a Service Catalog

1. Carry out a Service Catalog workshop.

a. Ask the right questions.
b. Involve your business customers.
c. Agree on the definition of a service.
d. Organize the information you already have.

2. List the dependencies each service has.
3. Decide usage parameters.
4. Start with a reasonable number of services first.
5. Make sure you know your requirements before investing in automation tools.

Sharon Taylor Webcast

Service Catalog the Business Case & ROI

Once business needs are clear and documented, begin defining the service value chain. This helps uncover the resource and capabilities [Service Assets] you have and those you may need to acquire. It is usually at this point that hidden benefits for shared services and service packages begin to emerge. Before engaging the business, spend some time visualizing the service value chain to build a basis to instill a communal perception.

Sharon Taylor White Paper

Brian Kerr talks about the Service Catalog as the shop window to the Businesslink

Barclay RaeWhy bother with a Service Catalog? – link 

Rod Bridgman gave a thought provoking presentation on Plan, Change & Run your Portfolio of Services from the Cloud.  Skip to 24 minutes in – Link 

There is an “interactive”  session on the itSMF conference agenda, Tuesday 08th November entitled – All we need now is a Service Catalogue presented by Karen Brusch who  is the chair of itSMF Service Level Management Special Interest Group.  Can someone who is attending please ask Karen what the Service Catalogue and Portal component of the Cloud Architecture will look like. (Service Strategy Appendix C.4 Page 389) 

Advertisements

Leave a comment

Filed under Business

Leave a Reply

Fill in your details below or click an icon to log in:

WordPress.com Logo

You are commenting using your WordPress.com account. Log Out / Change )

Twitter picture

You are commenting using your Twitter account. Log Out / Change )

Facebook photo

You are commenting using your Facebook account. Log Out / Change )

Google+ photo

You are commenting using your Google+ account. Log Out / Change )

Connecting to %s