ITSM, ITIL, Cloud and Virtualization

Robert E Stroud knows ‘What Good Looks Like’

[youtube http://youtu.be/75Et_qajrxE]

at 1:30 We need to be closer to the Business

at 02:20 Cloud [Based Services] enables us to change to get closer to the Busines

at 3:19 we need to become Business Centric

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